At Grá Angels we want you to be fully satisfied with your purchases from us. We strive to provide you with the best quality Angel products and a great customer service. In the rare case that you are unhappy with your product please read our returns policy below.
We recommend that you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
You have the right to return the goods, anytime before and up to fourteen (14) days starting from the day after the goods are received by you, provided the goods are in perfect condition and the packaging remains in an ‘as new’ state.
We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, are in original packaging with all documentation, and the item and its packaging is undamaged and unused.
Prior to returning the goods, please contact our team using the Contact Us form and they will guide you through our returns policy and issue you with a return number.
You will be responsible for the cost to return the goods to us unless the goods are faulty. A full refund of the value of the goods will be made upon our receipt of the returned goods. Customised or personalised goods cannot be refunded or exchanged.
If you have any questions about this policy, please Contact Us.
Goods Damaged in Transit
If any goods are delivered to you are damaged, please contact our team at firstname.lastname@example.org within three (3) days of delivery. We will arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging and accessories.
Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt by us of the returned goods (as set out herein).
Where you have any questions or concerns relating to your Order, please Contact Us.